Datacolor to the Rescue

Put Datacolor among the companies that I would do business with in the future. I really enjoy dealing with companies who stand behind their products. Though I have not blogged about it Adobe is not one of those companies. Because of this I make it a point to try and find any alternative to Adobe Software. So far I have been successful.

For Datacolor though I had the opposite experience. I purchased awhile back Spyder2Studio. This had in it's very nice looking box a Spyder2 Colorimeter and PrintFix2 Pro which has a Spectrophotometer. The later is where I will concentrate this blog on. Not only is this suite cost effective, it makes very nice Printer profiles at a fraction of the cost of the high end products! As some know I made the switch to Mac earlier this year. Just recently I went about updating my printer profiles since I forgot to transfer them to the Mac from my windows machine.

Well guess what, PrintFixPro 2 didn't work. In these instances Google is usually your friend and so I used him/her. Not finding anything I went to the Datacolor site to see if there was any info well...ahh, there. I didn't find anything that resembled my problem, but I did find an update to the PrintFixPro 2 software. They were up to a Beta version for 3.5. Now most companies charge you to upgrade your software. Nope, no charge. Even after the upgrade though, no love from my spectophotometer. So I emailed Datacolor.

I will say they don't answer their emails very quickly, about what I normally get from a tech support department though. A day later there was a response and we worked through a series of solutions, most I had thought of some I hadn't. None worked. Just as I was expect that I would have to trash this one, they email back and tell me that they will replace it FREE!

About 4 days later a Brand New Spyder3Print shows up at my door. That is not a typo, it was the newer model. I will say after doing some googling again it appears to be exactly the same one I had, but just re-branded. So I'm now off to profiling and every grateful that Datacolor more than stands by their product.

Friends, don't try this with Adobe.