Mountain Hardware

I will admit to being a big fan of this company even before this experience. I really like their gear. Every article seems to fit, work and better yet has some well thought out extras. My wife also looks good wearing there stuff and that is always an advantage in my book.

Having said that I recently purchased some gear on close-out at the Yosemite shop on a trip out to west last year. The material it was made from was not the best and had a tendency to snag easily. It wasn't that the shirts weren't well made, they were. The material or blend used though was easily snagged. Both shirts, one collared and the other a regular Tee were made of the same material. I wish I had saved what it was, so I could warn each of my faithful readers what it was, but I didn't.

I tried to wear the clothing even after the snags appeared, but they kept growing until finally despite how much I liked the two shirts I found that I couldn't. Knowing that Mountain Hardware has a lifetime warranty I contacted them for an RMA.

I include the link to the warranty here. I sent an email to them and shortly after I was contacted by Kent Laak issuing me an RMA. Having never sent any clothing back to a company I wondered about my chances of having them either replace or repair as is listed in the warranty. You did read the link didn't you? :) About a week later I contacted Mr Laak again and low and behold he informed me that I had a credit at the Mountain Hardware website for the cost of the articles and this is how I am to claim it.

Sure I can get snarky and say that I have to purchase it at MSRP, but they also gave me MSRP as their part of the replacement. Another company that stands by their product AND has excellent customer service. Kudos to Mountain Hardware. Any chance Mr. Laak you could consult with Adobe and help them out?